Refunds and Exchanges

Refunds

Qualifying items are returnable for a full refund for a period of up to 30 days from the date of purchase. Items must be unopened and undamaged and include original receipt to receive a refund. Original receipt is not required if a customer account was attached to the original sale.

Items that do not qualify for a refund:

  • Sale items
  • CCG's such as Magic: The Gathering, Pokémon, Yu-Gi-Oh!, etc.
  • Opened product
  • Consignment product

 

Exchanges

Qualifying items may be returned for store credit for a period of up to 90 days from date of purchase. The same conditions apply to exchanges as they do to refunds.

 

Refund Process

Please bring your purchases and receipt to Apt to Game, located at 5726 104 St NW, Edmonton, AB. For non-local refunds, please contact Apt to Game at [email protected] to request a return authorization.