Shipping Policy

Shipping Response Time
All orders are shipped from Edmonton, Alberta within 48 hours Monday - Friday 8am - 5pm MST.

Carriers
We use the following carriers to deliver our orders:
Canada Post
Purolator
UPS

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using Canada Post Lettermail will not have tracking numbers.

Shipping Rates
We charge $15 flat rate shipping to the lower 10 provinces in Canada.  If you spend $125 or more, your shipping is free to these locations. When shipping to the territories,Nunavut, or the US, your shipping will be calculated based on shipping size and weight. We are not responsible for fees incurred by customs or other surcharges added by the courier.

International Shipping
For shipping outside of North America, the rate will be calculated based on your location and the weight of the package.  Please contact us for more information.

Store Pickup
Customers in Edmonton may choose the "Store Pickup" option.  Our store is located at 5722 104 St NW in Edmonton.  We will notify you when your product is ready, and you can pick it up in store.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Preorders
If your order qualifies for free shipping, but one of the items is a preorder, all items will be held until the preorder arrives and shipped together.  We recommend placing preorders on a separate order to have orders processed most efficiently.

Hold Items
You may order multiple items through separate orders, and still qualify for the free shipping threshold.  Choose the "Hold Order" option at checkout, then just let us know when you're ready to ship.  If the cumulative total of your orders is over $125, there will be no charge for shipping.

No Free Shipping on Black Friday through Cyber Monday or Boxing Day
During sales on Black Friday and Boxing Day, the free shipping option will be suspended.