Shipping Policy

Shipping Response Time
All orders are shipped from Edmonton, Alberta within 48 hours Monday - Friday 8am - 5pm MST.

Carriers
We use the following carriers to deliver our orders:
Canada Post
Purolator
UPS

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using Canada Post Lettermail will not have tracking numbers.

Shipping Rates
We charge $15 flat rate shipping to anywhere in Canada.  If you spend $125 or more, your shipping is free. When shipping to the US, your shipping will be calculated based on shipping size and weight. We are not responsible for fees incurred by customs or other surcharges added by the courier.

International Shipping
For shipping outside of North America, the rate will be calculated based on your location and the weight of the package.  Please contact us for more information.

Local Meetup/Store Pickup
Customers in Edmonton may choose the "Local Meetup/Store Pickup" option.  Our store is located at 5722 104 St NW in Edmonton.  We will notify you when your product is ready, and you can pick it up in store or we will arrange a meeting location and time that is convenient to as many people as possible.  If you choose the meetup, you will receive an email the day before with location information.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Preorders
If your order qualifies for free shipping, but one of the items is a preorder, all items will be held until the preorder arrives and shipped together.  We recommend placing preorders on a separate order to have orders processed most efficiently.

Hold Items
You may order multiple items through separate orders, and still qualify for the free shipping threshold.  Choose the "Hold Order" option at checkout, then just let us know when you're ready to ship.  If the cumulative total of your orders is over $125, there will be no charge for shipping.